□
Spedizione gratuita in tutta Italia

Cart 0

Terms of service

 GENERAL TERMS AND CONDITIONS OF SALE

CONTRACT

  1. These general terms and conditions of sale apply to all sales contracts concluded between the company TRITANIA ITALIA S.r.l., with registered office at viale Angelo Filippetti, 24 - 20122 Milan, VAT number 14466050961, REA MI- 2786189 phone 02 66666300, e-mail: tritaniaitaliasrl@legalmail.it; info@tritaniacookware.com and the user, understood as the final consumer or professional client, who places a purchase order electronically through the site tritaniacookware.com
  2. The contract entered into between the company TRITANIA ITALIA S.r.l.   and the user contract is considered concluded upon acceptance of the order by TRITANIA ITALIA S.r.l. . By placing an order through the various provided methods, the user declares to have read all the information provided during the purchase procedure and to fully accept the general terms and conditions of sale and payment described.
  3. Once the online purchase procedure is completed, the user will save an electronic copy or otherwise keep these general terms and conditions of sale, in compliance with the provisions of Articles 49 et seq. of Legislative Decree no. 206/2005 on distance sales.

PURCHASES, ORDER

  1. The user can only purchase products listed in the electronic catalog on the website www.tritaniacookware.com at the time the order is placed, viewable online as described in the respective information sheets. It is understood that the image accompanying the product description sheet may not perfectly represent its characteristics, but may differ in color shade, size, or accessory products shown in the figure.
  2. The correct receipt of the order is confirmed by the company TRITANIA ITALIA S.r.l.  by means of an email response, sent to the email address provided by the user. This confirmation message will include the order execution date and a 'Customer Order Number', to be used in any further communication with the TRITANIA ITALIA S.r.l. . The message repeats all the data entered by the user, who undertakes to verify its correctness and promptly communicate any corrections according to the methods described in this document.
  3. Order acceptance is subject to product availability. If the chosen product is not available, the company TRITANIA ITALIA S.r.l.  will send an appropriate message via e-mail to the address provided by the User communicating its unavailability.
  4. It is however understood that the conclusion of the Contract is subject to the express approval of the purchase order by the Company and the receipt of the related payment, which consists of sending a further e-mail in which the Company confirms the order placed by the user ("Order Confirmation"). At the same time or after receiving the Order Confirmation, the user will receive another e-mail confirming the shipment of the order ("Shipping Confirmation"). Therefore, the user acknowledges that the Receipt Confirmation does not constitute acceptance of the purchase order and that the Contract will be considered concluded upon receipt by the user of the Order Confirmation referred to in this article.

PRICES, PAYMENTS

  1. All prices indicated in the online Shop of the site tritaniacookware.com are expressed in euros and include the legal VAT. Prices and offers valid at the time of the order apply. They may be subject to changes over time.
  2. The amount of the ordered products must be paid in full at the time of placing the order through the following payment methods available to the user: Credit cards, PayPal, Klarna, and bank transfer.
  3. CREDIT CARDS The payment system currently accepts payments via Mastercard, American Express, Visa, and Maestro cards. In cases of merchandise purchase with Credit Card payment, the transaction will be authorized at the time of the order. The TRITANIA ITALIA S.r.l.  reserves the right to request additional information from the customer (e.g., landline phone number) or the submission of copies of documents proving ownership of the Card used. In the absence of the requested documentation, TRITANIA ITALIA S.r.l.  reserves the right not to accept the order. At no point during the purchase procedure, TRITANIA ITALIA S.r.l.  is able to store the buyer's credit card information, transmitted via a secure connection directly to the website of the bank managing the transaction. No computer archive of TRITANIA ITALIA S.r.l. will retain such data. In no case TRITANIA ITALIA S.r.l.  can therefore be held responsible for any fraudulent and improper use of credit cards by third parties at the time of payment for the purchased products.
  4. PAYPAL By choosing this option, the user is redirected to the PayPal site to complete the transaction. At the time of the order, PayPal will immediately charge the amount related to the purchase made. The user's financial data is not shared with TRITANIA ITALIA S.r.l. , but managed directly by PayPal.
  5. KLARNA By choosing this option, the customer can benefit from payment in three installments. After adding items to the cart, at checkout select Klarna, enter credit or debit card details, and choose the desired option (Pay in 3 installments or Pay immediately with Card). The first installment is charged at the time of shipment and the subsequent ones respectively at 30 and 60 days from the first, naturally without interest.
  6. ADVANCED BANK TRANSFER: In case of payment by advanced bank transfer, acceptance of the order and shipment of the ordered items will occur upon actual crediting of the amount due to the current account of TRITANIA ITALIA S.r.l.  The customer must make a bank transfer corresponding to the amount specified in the order confirmation with the following references:
  • Account holder (Beneficiary): TRITANIA ITALIA S.r.l. 
  • Supporting bank: Credit Agricole - CARIPARMA – Milan branch
  • IBAN: IT38K0623001627000048379574
  • Reason: order number indicated in the confirmation

ORDER CANCELLATION

  • It is possible to cancel the order within one working day from sending the order itself, by sending an email to shop@tritaniacookware.com. We will refund using the same payment method used by the user to make the initial transaction. For refunds via bank transfer, the user must promptly provide the bank details on which to receive the refund (IBAN of the current account holder of the order).

FISCAL RECEIPT AND INVOICE

  • The online sales system does not require the issuance of an invoice. A fiscal receipt, useful for assistance or warranty purposes, will be included in the order.
  • TRITANIA ITALIA S.r.l.  will issue an invoice only upon specific customer request at the time of placing the order and will send a copy to the email address provided during registration. The customer will find the electronic invoice in their tax drawer. For the issuance of the invoice, the information provided by the customer at the time of the order is binding, in particular it is necessary to provide the Tax Code and/or VAT number as well as the residence or registered office address and, if available, the certified email address (PEC) and/or unique code. Please carefully verify the data entered in the 'billing address' field. If the billing document is not requested at the time of placing the order, it cannot be issued later.

SHIPPING AND DELIVERY

  • All orders are processed and shipped within 48 hours from Monday to Friday
    (excluding holidays and company closure periods communicated on the website). The ordered products will be delivered to the shipping address indicated
    from the user. Orders with incomplete shipping addresses may remain
    suspended until we are able to contact the user for
    clarifications. The user must ensure that a phone number and
    a valid email address to be reached promptly. At
    at the time of product shipment, the user will receive a confirmation email
    in which the courier and the tracking code for shipment monitoring are indicated
    shipping.
    - All orders include free shipping throughout the national territory.
    - A contribution to shipping costs is instead provided for EU countries. The cost
    shipping cost varies depending on the number of products you want
    purchase and therefore only appears after all products have been added to the cart and
    order completed.
    - No shipments are made to non-European countries, including Great Britain and
    Switzerland.
  • Delivery in Italy generally takes place with express service within 3-4 working days from the time of shipment. For European countries, times are longer (from 5 to 7 days). During periods of high traffic (Christmas holidays, Black Friday), shipping times may be longer. Deliveries take place Monday to Friday from 9:00 AM to 6:00 PM.
  • At the time of delivery of the goods by the courier, the customer is required to check that the packaging is intact, not tampered with or otherwise altered, including the sealing materials (adhesive tape). Any damage to the packaging must be immediately reported by writing the phrase CONTROL RESERVE on the courier's delivery receipt. Once the courier's document is signed, the customer cannot raise any objections regarding the external characteristics of the delivered items. Any issues concerning the physical integrity, correspondence, or completeness of the received products must be reported within 5 days of delivery via email to the address shop@tritaniacookware.com.
  • Packages returned to us for one of the following reasons are subject to shipping and return charges: packages that cannot be delivered due to incorrect address, packages returned after three failed delivery attempts, packages refused and sent back to the sender.

RIGHT OF WITHDRAWAL

  • Pursuant to the LEGISLATIVE DECREE February 21, 2014, no. 21 which amends the Consumer Code in force (Legislative Decree 206/2005), if the user is a consumer (i.e., a natural person who purchases goods without a VAT number and for purposes not related to their professional activity), they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations, within and no later than 14 (fourteen) days from the date of delivery of the goods.
  • The product will be accepted and fully refunded if, at the time of return, it is perfectly intact, without visible signs that alter its original appearance, and placed in the original packaging and packed as at the time of receipt. If the user wishes to return a product with an appearance different from the original (scratched exterior or altered color, cooking surface with signs of use, etc.), they may still exercise the Right of Withdrawal, but will be held responsible for the “diminution in value of the stored good”: the refund will therefore be partial, as the reconditioning costs necessary to make it resalable will be deducted.
  • The Right of Withdrawal can be exercised within 14 days from receipt of the product.
  • The user will send an email to the address info@tritaniacookware.com containing the explicit statement of the intention to exercise the right of withdrawal.
  • Customer Service will contact the user by email communicating the Return Authorization Number (RMA).
  • If the returned products fall under the ‘Gift with Purchase’ option, the gift must also be returned: otherwise, the value of the gift will be deducted from the customer's credit.

The TRITANIA ITALIA S.r.l.  will take care of organizing the return shipment, sending the transport document to the user via email and agreeing on the day of pickup by the courier. The customer must print the transport document and attach it to the package. The TRITANIA ITALIA S.r.l.  is not responsible for returns whose shipment is organized directly by the user and does not have tracking/delivery confirmation proving that the package was received by our warehouse.

  • The refund will remain suspended until the goods are received. After evaluating the condition of each returned item and possibly quantifying the reconditioning costs, the TRITANIA ITALIA S.r.l. will provide a full or partial refund of the amount paid within 14 days. The refund will be made using the same payment method used by the user for the initial transaction, minus the cost of return shipping. In case of payment via bank transfer, it is the customer's responsibility to promptly provide the bank details on which to receive the refund (IBAN of the current account holder of the order).

LEGAL WARRANTY OF CONFORMITY

  • All products sold by TRITANIA ITALIA S.r.l.  through the website tritaniacookware.com enjoy the legal warranty of conformity provided for by articles 128 et seq. of Legislative Decree 6 September 2005 no. 206 which adopted the Consumer Code
  1. The warranty period for Tritania cooking units is 30 years. To benefit from warranty assistance, the Customer must keep the fiscal receipt or invoice of the purchased product.
  • The Legal Warranty applies to the product that presents a conformity defect, existing at the time of delivery of the good or arising at a later time, provided that the product itself is used correctly, respecting its intended use.
  • When the customer finds a conformity defect, they must send an email to the address info@tritaniacookware.com contains an accurate description of the contested defect, accompanied by photographic documentation highlighting it.
  • The Customer Service will contact the user to accept the complaint and agree on the possible return of the product. If the Customer Service, based on the photographic documentation received, considers the defect report unfounded, the customer will still be free to send the product to the company for physical analysis. The product for which non-conformity is reported must be shipped with adequate packaging, so as to be eligible for repair or replacement under warranty. The TRITANIA ITALIA S.r.l.  will arrange with the customer the collection of the product. If, after receiving the product, the company verifies that the reported conformity defect actually exists, the transport and repair or replacement costs will be borne by the company. Otherwise, if the company verifies that the reported conformity defect does not exist, the Legal Warranty will not apply and the transport costs will be borne by the customer; in this case, the company will notify the customer and the product will be returned to the shipping address indicated by the customer at the time of the order. In all cases of non-delivery of products to the customer, the products will be kept in storage for 15 days, after which the Company will have the right to freely dispose of the products themselves.
  • The user acknowledges and accepts that any defects or damages caused by accidental events or by the user's responsibility or by use of the products not in accordance with their intended use or by normal wear and tear will not be covered by the Legal Warranty.

PROCESSING OF PERSONAL DATA

  • The TRITANIA ITALIA S.r.l., registered office in viale Angelo Filippetti, 24 - 20122 Milan, VAT number 14466050961, REA MI- operational headquarters via Fratelli Zoia,75 - 20153 Milan, phone 02 66666300, e-mail: tritaniaitaliasrl@legalmail.it processes the data of the online Shop user, i.e., the Customer, within the management of the online Shop and order fulfillment. TRITANIA ITALIA S.r.l.  is the independent data controller, as better specified in the privacy policy.

COMPLAINTS

  • Any complaint must be addressed to TRITANIA ITALIA S.r.l.    For any information, it is possible to contact TRITANIA ITALIA S.r.l.  via e-mail at info@tritaniacookware.com or by calling Customer Service at 3925286152.

APPLICABLE LAW, COMPETENT COURT

  • The sales contract between the Customer and TRITANIA ITALIA S.r.l.  is understood to be concluded in Italy and governed by Italian Law. For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the customer is a consumer, the territorial jurisdiction is that of the court of reference of their municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Milan.

LEGAL NOTES

TRITANIA ITALIA S.r.l. 
Viale Angelo Filippetti, 24 20122 Milan
VAT Number 14466050961,
REA MI- 2786189
Operational headquarters:
via Fratelli Zoia, 75  20153 Milan
Tel. +39 (0)2 66666300
Email addresses:
Info@tritaniacookware.com

Legal Representative
LUKAC MILAN

WhatsApp